Login to your Account:
Logging in to your account allows you to sign up for upcoming meets and events, access your "My Account" section to see an overview of parents/guardians and athlete's linked within your family, and view your job signups and time history for your athlete(s).
Click the Login link at the top right of the home page to access your personal team account.
On the sign-in page, enter your login email and password (NOT your email account password unless you used the same password) and click the SIGN IN button.
How do I Update My Login Email?
SwimTopia usernames are based on emails, which are unique per user. It is possible to utilize the same login credentials across multiple SwimTopia sites (summer league, school, team transfers) for historical tracking, but you must register on each site using the exact same email, first/last name format in order for the accounts to be synched. Due to the important ties an email has with processes in the database, updates after registration can only be made by your team admin at this time.
Forgot your password?
If you can't remember your password, or have not yet created a password, click the Forgot your password? link. You will be emailed a new Password Reset link which will allow you to choose a new password.
>>Note: The password reset emails expire after 30 days. You will need to generate a new password reset email if beyond 30 days before you perform this step of actually resetting your password.
Can I Use the Same Email on Multiple Team Sites?
Yes, if that team is using SwimTopia's team management software. You will need to register on the other team site separately using the same exact name format if you want to use the same email since emails are the Unique IDs for parent accounts. (If registration is not open, you'll need to reach out to the team reps)
Once you register, you will receive an activation email just like you did on the other site(s). You can use the same or a different password on each site. Then you'll be able to log in to either site using the same email, but they each have their own team site, so you have to go to each URL depending on which team you are wanting to log into at the time.
Experiencing Difficulties Activating Your Account or Resetting your Password?
① Try copying and pasting the full link provided in your email into your browser and make sure it ends with /edit and nothing after that. Some email programs add extra coding to the URLs.
② The link will expire after 30 days. If trying to activate your account, you can request a password reset link by clicking the Forgot your password? link on the login page of your team site.
③ Only one password reset link is valid at a time -- if you’ve submitted more than one password reset request, use the last link that you received.
④ Your securing settings could be interfering -- If the links are not active/clickable, check to make sure you don't have a security setting on your computer restricting these from working.
If you are still experiencing issues after confirming the steps above, you can submit a support request to receive technical assistance.
While registering, did you receive this notification? - "this email address has already been taken"
The likely cause is that you spelled your name differently than in past seasons when using this email on any site using SwimTopia. The best thing to do is to log in first if you've ever registered on any SwimTopia site and be sure to use the same name format as previously used with this email. That will ensure your contact info is the same and will save you time.
If you still cannot register, email firstname.lastname@example.org to let us know. We will reach out to SwimTopia for a fix and respond back to you.
When registering, proceed until you see the message "Your registration has been successfully processed!"
You will then be registered and have a login account on the villagegreengators.swimtopia.com website. Check your email for a copy of this registration confirmation and activation instructions.
After completing registration and activation instructions as above, you can login to your account.